Terms of Use

For the following reasons China Import Agency Makoto (hereinafter referred to as "the Company"), you (hereinafter referred to as "your company") may use the services provided by the Company (hereinafter referred to as "the Services"). (hereinafter referred to as "you") to use the service provided by the Company (hereinafter referred to as "this service"). This service (hereinafter referred to as the "Company"). (hereinafter referred to as the "Company"), you agree to be bound by these Terms of Use. Please be sure to read the following before using the Service.


 In order to reflect changes in the law or in the Services, we may modify these Terms of Use or additional provisions for specific Services that apply to the Services.

Additional Information and Revisions
  • 2021/3/1: English version of the website is now available.

Products We Cannot Handle

Our company We are unable to handle the following products. We do not accept refunds for products that are found to be unacceptable after payment. We do not accept refunds. Both parties The Company will not be responsible for any damage caused by stoppage of cargo at customs clearance in both countries. In particular, we will not be responsible for any loss or damage caused by continuous stoppage of goods at customs clearance in China. China. In this case, we may be fined by the Chinese government and our business may be suspended. In such a case, we will not be liable for any loss or damage. In this case, we will claim compensation for damages to your store based on Chinese law. In this case, we will claim compensation for damages to your store based on Chinese law.

  • The Chinese government has banned the export of Product
  • Products whose import is prohibited by the laws of the importing country Product
  • Copyright or design rights, trademark rights, etc. Infringing products with infringing intellectual property rights Suspected of infringing products (e.g., brand-name watches, imitations of high-brand products or brand designs, products reminiscent of famous cartoons or characters, pirated products) Pirated products DVD etc.) Infringement
  • Animals and other living organisms( Activities, products, animals, etc. that violate the Washington Convention)
  • Products that violate the Montreal Protocol (products that may deplete the ozone layer)
  • Items designated under the Foreign Exchange and Foreign Trade Act (e.g. marine products)
  • Products that are offensive to public order and morals, such as pornography
  • Hazardous materials (spray cans, flammable and inflammable products, gas burners, charcoal, lighters, matches, ZIPPO lighters, oil, oil, e-cigarettes, parts or bodies attached to e-cigarettes, dynamite, gunpowder, knives, air guns, wooden swords, parts that can be used for military purposes)
  • Drugs (including narcotics, marijuana, and powders)
  • Liquids (water, juice, chemicals, hair oil, hand cream, face packs, cosmetics)
  • Food (we do not have the right to export, so we cannot handle it)
  • Tableware, household knives, toys for children under 6 years old (notification of "Notification of Importation of Food, etc." to the Health, Labor and Welfare Quarantine department with jurisdiction over the port of importation is required)
  • Items specified by the Plant Protection Law (plants, dried flowers, soil, Chinese herbal medicine, artificial flowers)
  • Products in conflict with the Pharmaceutical Affairs Law (pharmaceuticals, quasi-drugs, cosmetics, contact lenses, and medical devices require permission from the Minister of Health, Labor and Welfare)
  • Items specified by the Customs Tariff Act (narcotics, handguns, explosives, gunpowder, counterfeit currency, pornography-related books, products that infringe on intellectual property rights)
 Please consult with us separately for packages that exceed 60cm per side. As a rule, shipments are shipped by sea.

 International shipping of small packages such as "mobile batteries", "balloon inflators", "bowls", "chopsticks", "dishes", "cooking utensils", "masks", etc. is not allowed.

Disclaimer for "Domestic and International Shipment in China

Basic matters

  • In principle, trade terms are FOB, but for clients who have signed a contract, we will follow the trade terms stated in the contract.
  • We do not take care of any incomplete addresses or re-deliveries that occur within the country of import.
  • If you are billed by customs for inspection fees, special packaging fees, or any other fees in addition to customs duties, please make payment to customs immediately.
  • In some cases, products that were previously cleared by customs may suddenly become unacceptable due to the judgment of the customs broker. In this case, you will be charged for the disposal or return of the product.
  • If customs requires additional documents, etc., and it is difficult for your company to handle them, please contact us.

Disclaimer of Liability

  • From supplier to us If you have any questions, please contact us.
  • Our companyImporting country side the importing country. The section from our company to the designated shipping address in the importing country will be covered by the coverage will be applied.

Exclusions from coverage

  • If the product is fake or counterfeit
  • Confiscated by customs in China
  • Customs If the goods are prohibited from being imported into the importing country by customs
  • Customs delays or is unable to clear customs due to heightened inspection periods
  • If the information you provided to us If the information you provided to us is false or incorrect, and you are unable to clear customs. In the event that If the information you requested is false or incorrect and you request us to act on your behalf based on that information When you request us to act on your behalf (For example, the client's information required for customs clearance. (including, for example, the client's information required for customs clearance)
  • Storage or disposal fees if the item is returned to the carrier due to an unknown shipping address.

Supplemental Information

  • International shipping fees are generally as stated in the price plan, but are subject to change due to sudden price increases by carriers, natural disasters, or high oil prices due to the worsening world situation.

Disclaimer for "warehousing

Storage is for one month. If you miss the storage period, please contact Our agency reserves the right to dispose of the goods without prior notice. We will not be held responsible for any damage caused by the disposal. In addition If you wish to store your items for more than one month, please contact us in advance. The storage fee is $10 per month for each50cm*60cm*50cm. Storage is subject to the following conditions The storage fee is $10 per month for each 50cm*60cm*50cm. Please note that storage does not guarantee the quality of the product (e.g. insect infestation, aging, etc.).


Disclaimer on "Payment Method

The following is the account for payment. Please remit your payment in US dollars.


  • In the case of a transfer under an individual's name
    Intermediary BankBANK OF CHINA
    BeneficiaryHAN SHIYONG
  • If you are transferring funds under the name of a corporation
    A/C #: 604536913 A/C # 604536913
    BENEFICIARY qingdao ouyatong trading co.,ltd

Disclaimer for "Payment of Duties

Please make payment to customs or carrier by your company. We will not advance payment.

Business hours and inquiries

Business Hours

Description of BusinessDay of the weekTime of day
OrdersAutomatic receipt of orders.365 days24 hours
OrderingPlace an order to a store.Monday - Friday10am - 7pm
WarehouseReceiving - Inspection - Packing - International ShippingMonday - Saturday10am - 7pm
Customer SupportRespond to inquiries.Monday - Friday10am - 7pm
 Holidays follow the Chinese calendar. If our business hours differ from the normal hours due to long vacations such as National Day or Chinese New Year, we will inform you on our Long Holiday Schedule, Confirmation, and FAQ pages.

Contact Us

Please contact the SNS of the person in charge. If your inquiry is made during business hours, we will reply on the same day as possible. If your inquiry is made outside of business hours, we will reply on the next business day or later.


Personal Information Protection Policy and Copyright Protection

Our agency, Privacy Policy ( See separate page ) In this section, we describe how we handle your personal data and protect your personal information when you use this service. The following is a brief description of how we handle your personal data and protect your personal information. Your store By using this By using this service, your store Our agency By using this service, you agree to comply with the privacy policy of Our company your store By using this service, you agree that we may use your personal data in accordance with our Privacy Policy.


Consultation and Jurisdiction

If there is any question regarding the interpretation of the terms of this Agreement or any matter that is not stipulated in this Agreement, your store and our agent will consult in good faith. In the event of any dispute arising out of or in connection with this Agreement, you agree to submit to the exclusive jurisdiction of the Court of First Instance of the People's Court of Chengyang District, Qingdao City (No. 199, Zheng Yang Road, Chengyang District, Qingdao City, China).

Changes to and Withdrawal from the Service

You may terminate your use of this service at any time. We may also stop providing this service to you at any time, or set additional or new restrictions on this service. If we decide to change the Terms of Service, we will post the changes on our website or use other appropriate methods to notify you of the changes, the contents of the revised Terms of Service, and the effective date of the changes.


If you wish to change or withdraw from this service, please send a request to the SNS of the person in charge. If you have a deposit balance, we will transfer (refund) the balance from our designated bank to your designated bank account one month after the receipt of your request in order to confirm the unclaimed amount of product fees, international shipping fees, and customs duties. Regardless of the reason for the refund, you will be responsible for the bank transfer fee. The T.T.B. (buying) rate will be 0.3$ minus the applicable exchange rate, whichever is lower.


The refund amount will be determined one month after the refund request is submitted and approved by the customer.

  • In the event that the shipping company delays billing us for international shipping fees and customs duties for more than one month due to various reasons
  • If the next month is our regular holiday.
  • When it is confirmed that the wrong amount has been refunded due to system trouble.